Our Commitment To Privacy
Thank you for visiting www.ascendantgroup.com, www.ascendantinsurance.com, www.acicompanies.com, and/or www.ascendantclaims.com (the “Website”), which is owned and operated by Ascendant Insurance Solutions, and/or its affiliates, Ascendant Underwriters, LLC, Ascendant Commercial Insurance, Inc., Ascendant Claims Services, LLC, or Optima Technology Solutions, LLC (“Ascendant”). Ascendant is one of the fastest growing insurance providers in Florida, and provides services, such as binding coverage, underwriting and pricing insurance policies, and appointing retail insurance agents, in connection with Ascendant Commercial Insurance as well as insurance policies offered by third-party insurance carriers (each a “Third-Party Carrier”).
Collection of Information
Through the Website, we provide a platform that allows: (i) users to obtain information about the insurance policies provided by or through Ascendant (“Policy” or “Policies”); (ii) insurance agencies and agents to apply to become agencies or agents authorized by Ascendant to solicit and sell certain Policies to third-parties (“Producers”) (such third-parties to whom such Policies will be solicited or sold are referred to herein as “Customers”); (iii) individuals and entities insured under a Policy (“Insured Party or “Insured Parties”) to review and manage, and submit payments in connection with such Policy; and (iv) Producers and their Authorized Employees (as defined herein), through the Agent Portal, to submit payments, obtain and submit Policy-related information and documentation, including Policy applications, quote requests, and motor vehicle reports (“MVRs”), and to review, track, and/or manage quote requests, application submissions, binders, issued Policies, Policy renewals as well as Producer’s production goals, Policy sales, and commission. We collect Personally Identifiable Information solely for the purposes of providing these services and other services that we may offer on or through the Website from time to time, but may collect non-personal information in order to operate, maintain, and improve the Website and our services.
The Website Is Not Intended For Use By Individuals Under 18 Years of Age
No one under the age of 18 may provide any personal information on or through the Website. We do not knowingly collect personal information, including Personally Identifiable Information, from anyone under 18. If you are under 18, do not: (i) use or provide any information on the Website or, on or through any of the features available on the Website; (ii) use any interactive features on the Website; or (iii) provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from an individual under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about an individual under 18, please contact us via email at firstname.lastname@example.org.
Security of Information
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of Personally Identifiable Information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the Personally Identifiable Information we collect online, and we make good faith efforts to store your Personally Identifiable Information in a secure operating environment.
You must also seek to protect against unauthorized access to any information that you use in connection with the Website, and you should remember to close the browser when you step away from your computer and when you have completed your activities on the Website. If you choose to create an account on the Website (an “Account”), such as an Account for access to the Insured Portal or the Agent Portal, you must treat your user name, password or any other piece of information related to your Account (“Account Information”) as confidential, and except as otherwise stated herein, you must not disclose Account Information to any other person or entity.
A Producer may only disclose Account Information and/or grant access to such Producer’s Account on the Agent Portal to individuals employed by such Producer: (i) that are authorized by law, and by each Customer whose Personally Identifiable Information is contained on such Account, to receive access to all information provided on the relevant Account; (ii) that are authorized by law to submit requests for Policy quotes, submit Policy applications, issue Policies, or report claims information; (iii) have agreed, in writing, to refrain from disclosing Account Information or any information obtained through the Account to any unauthorized person and to refrain from providing any unauthorized person with access to the Account; and (iv) whose access is necessary in order for Producer to perform its responsibilities under the Producer Agreement. The employees of a Producer that satisfy the requirements described in this paragraph are referred to herein as “Authorized Employees.”
You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your Account at the end of each session. Producers and Authorized Employees should refrain from accessing the Agent Portal from public or shared computers, and should only access the Agent Portal from a personal computer located at the Producer’s office. When accessing other parts of the Website, you should use particular caution when logging into and viewing your Account, and when submitting Personally Identifiable Information through the Website using public or shared computers so that others are not able to view or record your password or other information on your Account or otherwise.
In the event that we determine that there has been a security breach resulting in the unauthorized disclosure of Personally Identifiable Information to a third party, we will notify individuals whose Personally Identifiable Information has been so disclosed as required by law.
Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect Personally Identifiable Information you submit to us, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Use and Sharing of Information
Ascendant facilitates the sale of insurance products offered by Third-Party Carriers, and offers you the opportunity to conveniently store information on the Website, including your or your Customer’s contact information, insurance quotes previously obtained, insurance application statuses, Policy summaries, billing statuses and other information. If you request to purchase a Policy offered by a Third-Party Carrier, we will share this information with the Third-Party Carrier, solely in connection with providing the requested products and services.
We will release information, which may include Personally Identifiable Information, as required by law to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information, which may include Personally Identifiable Information, in special cases, such as if there is an attempted breach of the security of the Website or a physical or property threat to you or others. We may also transfer user information, including Personally Identifiable Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change. We may provide access to the Personally Identifiable Information you submit to us, and other information to our contractors who are performing services for us in connection with our Website or in connection with the products or services that you have requested.
On occasion, we may collect Personally Identifiable Information from you in connection with optional special offers or promotions. We will share such information with necessary third parties for the purpose of carrying out the special offer or promotion. Your participation in the special offer or promotion constitutes your consent to such disclosure and use of such Personally Identifiable Information.
Electronic Communications and Opting in and Opting Out
Cookies and Other Technologies
Additionally, we may use IP address information to count and track aggregate visits to the Website, to help diagnose problems with our server, and to administer the Website. We do not link IP addresses to anything personally identifiable, so while a particular user’s session can be tracked, the user remains completely anonymous.
Other Website and Links
The Website may include links to pages on third party websites, such as Ascendant’s social media pages, that we think will be of interest to you and are not operated by Ascendant. These third party websites have separate data collection and privacy practices independent from ours, and Ascendant is not responsible for the policies or activities of such other websites. Please contact such third parties directly if you have questions about their privacy policies.
Reviewing, Correcting or Requesting that We Discontinue use of Your Personally Identifiable Information
If you would like to review the current details of your Personally Identifiable Information or the Personally Identifiable Information submitted by you, or if you would like us to either change, or discontinue use of, your Personally Identifiable Information or other Personally Identifiable Information submitted by you, please contact us at: email@example.com
Ascendant’s Contact Information
Ascendant Insurance Solutions
P.O. Box 141368
Coral Gables, FL 33114
Telephone: (305) 820-4360